Legal notice

Legal Notice — ( Family)  "OLFLOWERS" (for Pet)

Last updated: 25 April 2026

1. Company Identification

Trading Name: OLFLOWERS

 Website: familyolflowersforpet.com Country of Establishment: United Kingdom Governing Law: England and Wales

✏️ Registration number company: 13828248

registered address email:   infosexytoys69@gmail.com

 

2. Nature of Business

Family "OLFLOWERS" for Pet is an online retail store specialising in pet products, including but not limited to: beds, clothing, collars, grooming products, bowls, and accessories. The Store operates exclusively on a dropshipping model, whereby orders are fulfilled directly by third-party suppliers and manufacturers on behalf of the Store.

3. Legal Status of the Store

This Store is operated as a legitimate commercial entity registered in the United Kingdom. All commercial activities — including the sale, purchase, delivery, and return of goods — are conducted in full compliance with applicable UK consumer protection legislation, including:

  • Consumer Rights Act 2015
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
  • UK General Data Protection Regulation (UK GDPR)
  • Electronic Commerce (EC Directive) Regulations 2002
  • Sale of Goods Act 1979 (as amended)

4. Sales & Commercial Transactions

All sales conducted through this Store are subject to our full Terms and Conditions of Service, which are published on this website and incorporated herein by reference. Key legal provisions include:

  • All prices are displayed in GBP (£) and are inclusive of applicable taxes unless stated otherwise.
  • A binding contract of sale is formed upon dispatch of the order, not upon receipt of the order confirmation email.
  • We reserve the right to refuse, cancel, or limit any order at our sole discretion, including in cases of suspected fraud, pricing errors, or stock unavailability.
  • Payment must be made in full at the time of purchase. No credit or deferred payment terms are offered.
  • Title and risk in the goods pass to the buyer upon delivery to the carrier.

5. Delivery & Fulfilment

As a dropshipping retailer, all orders are dispatched directly by the supplier or manufacturer. The Store acts as the commercial intermediary between the customer and the supplier. The following legal provisions apply:

  • Delivery timeframes are estimates only and carry no contractual guarantee.
  • The Store accepts no liability for delays caused by carriers, customs authorities, or force majeure events.
  • Customs duties, import taxes, and handling fees for international deliveries are the sole responsibility of the customer.
  • The Store is not liable for parcels lost, stolen, or undelivered due to incorrect address information provided by the customer.
  • Claims for non-delivery or damaged goods must be submitted within 48 hours of the stated delivery date, with supporting evidence.

6. Returns & Refunds

All returns and refunds are governed by our Return & Refund Policy, published on this website. The following legal provisions apply:

  • Returns are accepted within 30 days of delivery, subject to eligibility conditions.
  • Only collars and clothing/apparel are eligible for return, provided they are unused, unopened, and in original condition.
  • Hygiene products — including shampoos, grooming gels, lubricants, and personal care products for animals — are strictly non-returnable on legal hygiene grounds.
  • The buyer bears 100% of return shipping costs plus a 50% restocking fee of the product's purchase price.
  • Returns are dispatched directly to the supplier; the supplier's contact details are provided upon authorisation of the return.
  • This policy applies universally to all countries in which the Store delivers.
  • Shipping costs are non-refundable under all circumstances.

7. Consumer Rights

Nothing in these legal notices limits or excludes your statutory rights as a consumer under applicable law. In particular:

  • UK customers retain rights under the Consumer Rights Act 2015, including the right to goods that are of satisfactory quality, fit for purpose, and as described.
  • Where goods are found to be faulty or not as described, the Store will offer a repair, replacement, or full refund as appropriate and in accordance with the law.
  • EU customers retain rights under applicable EU consumer protection directives, including the right to a minimum 14-day withdrawal period for distance sales where applicable.

8. Complaints & Dispute Resolution

All formal complaints must be submitted in writing by email, including the order number, a full description of the issue, and any supporting evidence. We will:

  • Acknowledge receipt within 2 business days
  • Aim to resolve the complaint within 14 business days

If a resolution cannot be reached directly:

  • UK customers may contact Citizens Advice (0808 223 1133) or refer the matter to Trading Standards.
  • EU customers may use the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr
  • All disputes are subject to the jurisdiction of the courts of England and Wales, without prejudice to mandatory consumer rights in the customer's country of residence.

9. Intellectual Property

All content published on this website — including text, images, logos, product descriptions, and graphic elements — is the exclusive property of Family "OLFLOWERS" for Pet or its licensed content providers. Reproduction, distribution, or commercial use of any content without prior written authorisation is strictly prohibited and may constitute an infringement of intellectual property law.

10. Limitation of Liability

To the maximum extent permitted by applicable law:

  • The Store's total liability to any customer shall not exceed the value of the order in dispute.
  • The Store accepts no liability for indirect, consequential, or incidental losses arising from the use of the website or the purchase of products.
  • The Store is not liable for the acts or omissions of third-party suppliers, manufacturers, or carriers.

11. Data Protection

Personal data collected through this Store is processed in accordance with our Privacy Policy, published on this website, and in compliance with the UK GDPR and the Data Protection Act 2018. Customers have the right to access, rectify, erase, and port their personal data. Data protection enquiries should be submitted in writing by email, clearly marked "Data Protection Enquiry".

12. Amendments

We reserve the right to amend this Legal Notice at any time without prior notice. The date of the most recent revision is indicated at the top of this page. Continued use of the Store following any amendment constitutes acceptance of the revised Legal Notice.

13. Contact

For all legal, commercial, or policy-related enquiries, please contact us via the contact page at familyolflowersforpet.com

You can always contact us question at  email : infosexytoys69@gmail.com

 

With love "OLFLOWERS" for Pet ❤️